Why Sign Artwork Is Sometimes Put on Hold

Design scenario

A customer selects twenty double-sided 24×18 signs but uploads only a small, blurry photo with no readable headline. The printer may need a suitable source file or clarification about what should be printed on each face before accepting the order.

Common reasons a file needs clarification

Missing uploads, insufficient image detail, wrong orientation, unreadable contact details, incorrect QR codes, conflicting front/back instructions and unauthorized or ambiguous artwork can all create questions. Some problems require a new source file rather than a simple scaling adjustment.

How to respond efficiently

Provide the order reference, exact file version, intended final size and an explanation of what is correct or needs revision. Reply with a complete replacement file rather than several unrelated screenshots whenever possible.

Understand what a hold means for timing

Payment does not automatically mean print production has begun. The order's production stage generally requires acceptable artwork and sufficiently clear instructions; carrier transit starts after the completed order is handed over.

Prevent avoidable holds

Use the 24×18 landscape aspect ratio, original-quality images, one clear matching design per standard package and verified names, dates and QR links. Ask about nonstandard artwork formats or different printed faces before ordering instead of relying on unconfirmed assumptions.

SignToro's current product requirements

The standard online product is 24 × 18-inch landscape corrugated-plastic yard signs, in matching packs of 10 ($69), 20 ($99) or 50 ($239). Choose single- or double-sided printing, with one standard H-stake per sign. Shipping and applicable tax are shown at checkout. Standard packages use one matching, customer-supplied print-ready design. Other artwork versions, substrates, specialty finishes and UV-curable effects require separate capability and pricing review.

Review the available product · Read the complete design guide · Request a custom project review.

Sources and editorial method

Prepared by the SignToro Editorial Team, November 2026. Guidance combines current product descriptions with general technical references. The example is illustrative and not an actual customer job or controlled manufacturing test. Printing tolerances and acceptable file formats must be confirmed where critical.

• Adobe print-resolution guidance — relevant design and communication principles.
• Coroplast printing substrate reference — general material context.

Related SignToro guides

• How Large Should Yard Sign Headlines Be?
• Choosing Contrast for Outdoor Yard Sign Designs